Support and Help Channels
A one hour Ticket Response Guarantee
Our tech help and support staff is online 24x7x365 to attend to all of your help questions. Every single ticket you post to us shall be taken care of within maximum 60 mins. If your problem calls for the aid of one of our administrators, we will address the ticket to the person in charge and will inform you that the case will soon be resolved.
Professional Client Help And Support Service
Our customer assist staff will be online for you day–and–night to to respond to all service demand tickets that you send. We offer client support for all the software programs that are pre–configured on your machine. These include our in–house built Hosting Control Panel, the selected Operating System along with the server admin panel (in accordance with the VPS type).
An Informative Help Zone
Each part of the Hosting Control Panel that is offered 100% free with your VPS features an included knowledge base. One can find a range of illustrative how–to tutorials and a collection of step by step video lessons that illustrate all the fundamental web site administration duties. You can get access to them by hitting the Help or Video buttons in the upper right corner of each Control Panel section.